Role: Senior UX Designer / Information Architect
BOSCH desired to explore with new channels of communications through a chatbot.
The first challenge was to ideate a chatbot. The second was to develop the selected idea into implementation. Finally, design a conversational flow that would match the personality traits of the conversational interface.
Within the team, we brainstormed a few possible use cases for a chatbot. Consequently, I prepare a rough concept for our best use cases. During the implementation I consulted team and shared knowledge on conversational UI's.
Conclusively, in conjunction with the editor we designed the conversational flow for Frizz a messenger chatbot.
The outcome, designed a friendly a witty conversational interface for BOSCH
IoT Hackathon at BOSCH Connected World 2018. Being passionated about hackathons, I had a lot of insights regarding the subject and was able to design from the insider perspective. Nevertheless, I challenged my knowledge and experience by conducting an interview with a fellow hacker much experience in subject than me.
There was a very positve acceptance from the client regarding this idea.
The purpose, as to present a chatbot aiming to a gamification user experience. As many of BOSCH audience are academic and experts in the field, we wanted to challenge their knowledge.
As a result, conversational flows for Frizz, a Facebook Messenger chatbot conversing about BOSCH technologies.
Thanks to my team: Editors, Senior PMs and UX Intern.
2018